Return & Refund Policy

Last Updated: July 28, 2026

We are committed to providing a simple and transparent return process. If you are not satisfied with the product you received, please contact us by following the instructions below.

1. Return Period

If you wish to return a product, please contact us as soon as possible after receiving your order.

Please submit your return request via email:

E-mail: a01025625386@gmail.com

When contacting us, please provide the following information:

• Full Name

• Shipping Address

• Order Number

• Phone Number

• Email Address

• Product Name

• Reason for Return

After receiving your request, we will provide you with further return instructions and the return shipping address.

2. Return Process

Please follow these steps to return your item:

Step 1: Contact Us

Submit your return request by email and provide your order information.

Step 2: Receive Return Instructions

Once we receive your request, we will send you the return instructions and relevant return information.

Step 3: Return the Product

Please return the product according to our instructions.

We recommend using a shipping service that provides tracking information and keeping your shipping receipt for your records.

Step 4: Return Inspection

After we receive the returned item, we will inspect it and process your refund in accordance with the applicable refund conditions.

3. Return Shipping Costs

If the return is due to personal reasons, such as no longer wanting the item, ordering the wrong product, or other reasons unrelated to product quality, the customer is generally responsible for the return shipping costs.

If the return is due to a defective, damaged, or incorrectly shipped item, please contact us first. Once confirmed, we will handle the return shipping costs according to the specific circumstances.

4. Damaged or Defective Products

If the product you receive is damaged, defective, or different from what you ordered, please contact us promptly by email.

Please provide:

• Order Number

• Product Name

• Description of the Issue

• Photos of the Product and Packaging

• Relevant Shipping Information (if available)

We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws and regulations.

5. Return Requirements

To ensure your return can be processed smoothly, please make sure that:

• The product and all accessories are returned as completely as possible.

• The original packaging is kept in good condition whenever possible.

• The product has not been used beyond what is necessary to inspect its nature, characteristics, and functionality.

• The item is properly packaged before shipping to avoid damage during transit.

If the returned product is damaged due to improper packaging during return shipping, it may affect the processing of your return.

6. Refund Method and Processing Time

Once we have received and inspected the returned product, we will process your refund in accordance with our applicable refund policy.

Refunds will generally be issued using the same payment method used for the original purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible by email:

E-mail: a01025625386@gmail.com

If your order has not yet entered the shipping process, we will make every reasonable effort to assist you with the cancellation.

If your order has already been shipped, the return procedure may apply instead.

8. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, customers are required to complete payment upon receiving the goods in accordance with the order terms.

If you wish to return a COD order, please contact us by email first and provide your order number and relevant information.

9. Contact Us

If you have any questions regarding returns, refunds, damaged products, or your order, please contact us:

E-mail: a01025625386@gmail.com

We will respond to your email as soon as reasonably possible and provide the necessary assistance.

Thank you for your understanding and support.